Frequently Asked Questions

Find answers about Coaching, Courses, and Plans

Browse our roster of expert coaches, filter by specialty (e.g., Weight Loss, Muscle Building), and view their profiles. Choose the one whose style and experience align best with your goals.

Yes! You get direct access to your coach via chat. They design your plan, review your progress, and provide ongoing motivation and adjustments.

Absolutely. We want you to succeed. If you feel another coach would be a better match, you can switch at any time from your dashboard settings.

Our coaches specialize in working with all levels. They will create a foundational plan that eases you in, focusing on proper form and sustainable habits.

The free plan gives you access to our powerful tracking tools and basic calculators. Personal Coaching and customized meal plans are premium features.

Yes, there are no long-term contracts. You can cancel your subscription at any time, and you will retain access until the end of your billing period.

We offer a 7-day money-back guarantee if you are not satisfied with your coaching experience. We believe in our results!

We accept all major credit cards (Visa, Mastercard, Amex) and PayPal for secure and convenient payments.

Yes! Whether you are Vegan, Keto, Gluten-Free, or have specific allergies, your coach will tailor your nutrition plan to fit your preferences and lifestyle.

Not necessarily. Your coach designs workouts based on what you have available—whether that's a full gym, a pair of dumbbells, or just bodyweight at home.

Our courses range from 'Nutrition 101' to 'Advanced Hypertrophy'. They are designed to educate you on the 'Why' behind your plan, empowering you for long-term creating success.

Use our dashboard to log weight, upload progress photos, and track measurements. Your coach reviews this data to make weekly adjustments to your plan.

Your privacy is paramount. Your photos are strictly confidential and visible only to you and your assigned personal coach.

We never sell your data to third parties. Your health information is used solely to provide you with the best coaching experience.

Yes, we use industry-standard encryption and trusted payment processors (Stripe/PayPal) to ensure your financial details are never compromised.

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FAQ | BUDDYMASK